Privacy Policy

  1. Purpose and Scope of Data Collection
    On the cosmetics store website https://www.voguevials.com, the main data collected includes email addresses, phone numbers, customer addresses, etc. These are mandatory information that customers are required to provide when registering to use the services on this website. https://www.voguevials.com will contact customers for confirmation upon registration to safeguard the rights of consumers and ensure that customers can smoothly enjoy various cosmetics-related services we offer.

During the payment transaction process on the website https://www.voguevials.com, we only store detailed information about customers' paid orders, such as the names, specifications, quantities, and prices of the purchased cosmetics. Customers' bank account information will not be retained to safeguard the security of customers' funds.

Customers are solely responsible for the security and storage of all service-related information when sending contact details and emails. In addition, customers are obliged to promptly notify the website https://www.voguevials.com of any unauthorized use, abuse, security breaches, or retention of their registered usernames and passwords by third parties, so that we can take timely measures to prevent customers' information from being leaked and their rights related to cosmetics purchases from being compromised.

  1. Scope of Information Use
    The company uses the information provided by members for the following purposes:
    • Introducing product and service information about various cosmetics to customers, including new product launches, popular product recommendations, and cosmetics usage tips, to help customers better understand and choose cosmetics suitable for themselves.
    • Delivering the purchased cosmetics goods to customers to ensure that customers can receive their desired products in a timely manner.
    • Sending notifications to members about information exchange activities with the website https://www.voguevials.com, such as cosmetics promotional events and customer appreciation activities, allowing customers to enjoy more discounts and benefits.
    • Preventing activities that damage members' user accounts or activities that impersonate members to safeguard the account security of members during the cosmetics purchasing process.
    • Contacting and resolving issues with members in special cases, such as feedback on cosmetics quality issues and communication about logistics abnormalities.
    • Not using members' personal information for purposes other than confirmation and communication related to transactions on https://www.voguevials.com.
    In case of legal requirements: The company is responsible for cooperating with judicial authorities in providing members' personal information upon request. These judicial authorities include procuratorates, courts, and police investigation agencies, in connection with investigations into certain illegal activities committed by customers. Except as required by law, no one has the right to infringe upon members' personal information.

  2. Information Storage Period
    Members' personal data will be stored until they request cancellation. In all cases, members' personal information will be kept confidential on the servers of https://www.voguevials.com to ensure that customers' information related to cosmetics purchases is not leaked.

  3. Individuals or Organizations That May Have Access to Personal Information
    The entities that may have access to the personal information of customers/members include one of the following cases:
    • Yiwu Eryao Network Technology Co., Ltd. (the operating entity of this cosmetics store)
    • Partners who have signed contracts with Yiwu Eryao Network Technology Co., Ltd. to perform part of the services. These partners will receive information in accordance with the contract agreements (which may be partial or all of the information depending on the contract terms) to support users in using the cosmetics-related services provided by the company. For example, logistics delivery partners obtain customers' address information for product delivery.
    • State agencies when requesting the company to provide user information for investigation purposes.
    • When there is a dispute between the buyer and the seller and they request the company to act as a mediator, such as when a customer has an objection to the quality of the purchased cosmetics and cannot reach an agreement with the seller after communication, and requests our intervention in mediation.

  4. Address of the Entity Collecting and Managing Personal Information
    • Company Name: Yiwu Eryao Network Technology Co., Ltd.
    • Address: Room 201, 2nd Floor, No. 78 Xiahe Road, Beiyuan Street, Yiwu City, Jinhua City, Zhejiang Province, China (Zhejiang Pilot Free Trade Zone)
    • Phone: +86 15325992277
    • Email: beauty@voguevials.com

  5. Means and Tools for Users to Access and Edit Their Personal Data
    Customers have the right to check, update, adjust, or cancel their personal information by requesting https://www.voguevials.com to do so. For example, if a customer changes their contact information, they can update it on the website in a timely manner so that we can accurately contact the customer and ensure the smooth progress of cosmetics purchasing and after-sales services.

Customers have the right to file complaints about sellers with the management committee of the website https://www.voguevials.com. Upon receiving such feedback, https://www.voguevials.com will verify the information. If the situation is as reported by the customer, depending on the severity of the issue, https://www.voguevials.com will take timely remedial measures, such as returning or replacing the problematic cosmetics and imposing appropriate penalties on the seller.

  1. Commitment to Protecting Customer Personal Information
    https://www.voguevials.com is committed to maintaining the absolute confidentiality of customers' personal information in accordance with relevant personal information protection policies. The collection and use of each customer's information will only be carried out with the customer's consent, except as otherwise required by law.

Without the customer's consent, the customer's personal information will not be used, transferred, provided, or disclosed to any third party to ensure the privacy security of customers during the cosmetics purchasing process.

In the event that the information server is hacked, resulting in the loss of customers' personal data, https://www.voguevials.com will be responsible for promptly reporting the incident to the investigating authorities and notifying the customers. We will strive to minimize the losses that customers may suffer due to information loss, such as preventing cosmetics from being wrongly signed for due to the leakage of address information.

The security of all customers' online transaction information on https://www.voguevials.com, including digital accounting invoice information and documents, will be absolutely guaranteed. We will ensure that customers' transaction records of cosmetics purchases are clear and secure, facilitating customers' inquiry and rights protection.

The management committee of https://www.voguevials.com requires individuals to provide all relevant personal information when registering/making purchases, such as full name, contact address, email address, phone number, account number, payment card number, etc., and is responsible for the legality of such information. If the management committee determines that all the personal information provided by a customer during the initial registration is incorrect, the management committee of https://www.voguevials.com will not be held responsible and will not resolve any complaints related to that member's rights. For example, if the incorrect address provided by the customer results in the cosmetics not being delivered accurately, the customer shall bear the consequences.

  1. Mechanism for Receiving and Resolving Complaints Related to Customer Personal Information
    Members have the right to send complaints about the disclosure of their personal information to third parties to the management committee of the e-commerce trading platform https://www.voguevials.com, either to the company's address or via email.
    Email:beauty@voguevials.com

The company is responsible for implementing technical and professional measures to verify the reported content.
The processing time for feedback related to customer personal information is 15 days to ensure that customers' problems are dealt with in a timely and effective manner.