Product inspection, return and refund policy

Logistics Introduction
We are committed to providing you with efficient and convenient logistics services. Once your order is confirmed and successfully paid for, we will immediately begin processing the shipment to ensure that your goods are delivered safely and promptly.

  1. Shipping Time
    After receiving your order and confirming payment, we typically complete shipping within 1 to 3 business days. However, please note that due to the involvement of international logistics, the actual shipping time may be delayed due to factors such as customs inspections and flight delays. We sincerely apologize for any inconvenience this may cause and kindly ask for your understanding and support.
  2. Product Inspection and Return/Exchange Policy
    Upon receiving your goods, you have the right to inspect the condition of the products. If you find that the products do not meet the expected standards, you can visit our official website at     https://www.voguevials.com to learn about the detailed "Return/Exchange Policy" and apply for a return or exchange according to the policy.
    Situations that support returns include, but are not limited to:
    • If the product has issues caused by manufacturing defects that cannot be repaired.
    • If the type or quantity of the received goods does not match the original order.
    • If the appearance of the product is damaged during transportation (e.g., peeling, breakage, etc.).
      To complete the return process smoothly, customers need to provide corresponding videos and documents as evidence to prove that the aforementioned defects exist.
      General conditions and return regulations:
    • All products claimed to have manufacturing defects must be reviewed and confirmed by our company's professionals.
    • The returned products must remain in their original packaging, undamaged, without any scratches, dents, or other forms of external damage.
    • All relevant purchase documents, such as receipts, invoices, delivery notes, warranty cards, and product catalogs, must be included.
      It is worth noting that certain specific categories of products may not be subject to the above general return terms. Therefore, it is recommended that you consult the sales channel before purchasing to understand the specific return period and methods for the product.
      Specific arrangements for returns are as follows:
    • Time limit for returns: If you find that the product is missing or damaged, you should request a return within 24 hours of receiving the goods.
    • Return period: From the date of customer receipt, the item must be returned within two days.
    • Return address: You can choose to return the product directly to the nearest office/store, or you can send it back to us by mail.
    • Costs for returns: If the issue is caused by our company's mistake, https://www.voguevials.com will bear all the costs associated with the refund.
    • Refund method: In principle, we will provide a replacement with the same new product; if the style is out of stock, we will fully compensate the consumer through a cash refund or bank transfer.
      If you wish to resolve any related issues quickly, please feel free to call our customer service hotline at +86 15325992277 or email us at beauty@voguevials.com.