Warranty Policy

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We offer free warranty service under the following conditions:

  1. The product is still within the valid warranty period: The product must be within the warranty period specified by the manufacturer or have a warranty stamp and warranty card provided by the company, displaying complete, unalterable, and unerasable information.
  2. Compliance with manufacturer's regulations: The warranty period should be clearly stated on the warranty card and follow the regulations set by each manufacturer for all technical issues.
  3. Proper installation and use: The product must be installed and used according to the instructions in the user manual and product catalog.
  4. Cause of damage: Any damage to the product must be due to internal component failure or manufacturer-related causes.
    However, the following situations will not be covered by our free warranty policy:
  • If the product has exceeded the warranty period as shown on the warranty card, warranty stamp, or equipment transfer records.
  • For products that have been disassembled and repaired by the customer (unless performed by an officially authorized service center of com.vn), and damage caused by improper storage, misuse, abuse, or the use of inappropriate cleaning tools.
  • Damage caused by normal wear and tear during use, such as stretching, tearing, cutting, scratching, insect infestation, rusting, and collisions; this also includes but is not limited to loose seams and natural wear of accessories.
  • Please note that the final decision on whether a product is covered by the warranty rests with https://www.trailreach.com. If it is determined after evaluation that the product meets the warranty terms, we will be responsible for repairing or replacing the faulty parts. Additionally, https://www.trailreach.com reserves the right to interpret these warranty terms.
  • In certain special cases, if identical replacement materials cannot be found to repair the damaged part, we will provide alternatives of equivalent quality and performance to complete the repair.
    Warranty validity period: The specific duration depends on the regulations set by the distributor or the original manufacturer.
    Contact us:
  • Address: Room 201, 2nd Floor, No. 78 Xiahe Road, Beiyuan Street, Yiwu City, Jinhua City, Zhejiang Province, China (Zhejiang Free Trade Zone)
  • Email: beauty@voguevials.com
  • Phone: +86 15325992277
    Through the above contact information, you can obtain more detailed information, support, and service request processing.